LumiLift

How does shipping and delivery work?

So you've made an order? Welcome to the LumiLift family!

Once you have placed an order, our team will carefully package your items and ship them within 24–48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your lights will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3–10 business days.

As soon as your order is sent, you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature on delivery, due to current limitations this is at the discretion of Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

Please note: We send via signature-required post to ensure safe delivery. If you opt for "Authority To Leave" yourself, we are not responsible for the package in the rare case it is missing or stolen.

Please note: All shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, it’s ready to go.

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

When will my order arrive?

Once your order is picked and packed, the magical journey from LumiLift HQ to your front door begins.

All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 3–10 business days from the day you place it.

Please note: Although Australia Post quotes these expected delivery times, sometimes delays can occur. When this is the case, your tracking number may show a delayed delivery date.

How do I track my order?

Yay, time to celebrate — your order is on its way!

After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a "Track Order" button. This will take you directly to the Australia Post site so you can follow the live tracking updates.

Haven’t received your shipping confirmation email yet? Check your spam folder too, as it may have ended up there.

Help, I think my order is lost or hasn’t been delivered?

Think your order might be lost in transit?

Although Australia Post quotes 3–7 business days for standard delivery, sometimes delays happen and they aren’t able to deliver within this timeframe. When this occurs, your tracking number may show a delayed delivery date.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.

Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. Once you have contacted them, let us know and we can contact them on your behalf to help resolve any issues as quickly as possible.

Can I change my shipping address?

Oops, is your order not being sent to the right address?

We can absolutely help change this for you. Provided your order has not shipped, please send us the new details and we can update it for you.

If your order has already been shipped, don’t panic. You can still redirect it via the Australia Post tracking link provided in your shipping confirmation email.

Please note: We can only send your order to the address provided on your order. If an incorrect address is supplied and the package is delivered there, we are unable to retrieve it, so please check your address carefully.

Do you ship internationally?

At this time, we only deliver our products to customers in Australia.

Are there any customs or import fees?

All our products are shipped right here in Australia from our distribution centre.

This means there’s no need to stress about customs or import fees, as your order is shipping from your own backyard.

How often should I use the LumiLift LED Light Therapy Dome for optimal results?

For optimal results, we recommend using the LumiLift GlowLUXE 3 to 4 times per week. Start with shorter sessions and gradually increase the duration based on your skin's response.

How long does it take to see noticeable improvements in my skin using LumiLift?

Individual results may vary, but many people report seeing improvements in skin texture and radiance after a few weeks of consistent use.

Patience is key, and we recommend incorporating LumiLift GlowLUXE into your routine for at least 4 to 6 weeks to experience the full benefits.

Will I get sunburnt by using LED?

Not at all!

Our LumiLift LED light treatments use non-UV light, specifically red or near-infrared wavelengths, making them completely safe to use at home.

Unlike the sun's UV rays, our lights are designed to penetrate the skin without causing harm. For optimal results and to ensure your safety, always follow the provided guidelines.

How Does LED Therapy Work?

LED therapy, or Light Emitting Diode (LED) Therapy, works by using specific wavelengths of light to penetrate the skin at varying depths.

Different colours of light target different skin concerns, and the cells absorb the light energy, triggering various biological responses.

For more details on the benefits of different light colours, please refer to our product page.

Do you offer wholesale or bulk purchase discounts?

Our products are only sold through our online store, so we do not offer wholesale discounts for reselling.

If you are looking to make a bulk personal purchase, please contact us for more information.

Please note: This is subject to stock availability.

Can I send an order as a gift?

Have a special someone who you think needs some LumiLift products in their life?

You can ship any LumiLift product directly to that lucky recipient by entering their address as the shipping address and your own as the billing address.

Plus, we don’t include any value invoices inside the box, as receipts are sent directly to your email address.

It’s that easy!

Are you stocked in any stores anywhere?

Nope, it’s just us!

Our LumiLift products are only available through our online store here in Australia.

Unfortunately, we do not currently offer international shipping.

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy.

We offer a 90-day risk-free trial of our lights, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout.

To be eligible for a return:

1. Item(s) must be initiated for return and placed in the post within 100 days of receiving your order.
2. Item(s) must not be marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.
3. Item(s) must be returned in their original packaging, and the packaging must be in original condition.

This includes attached tags and packaging. You may be asked to provide a photo of your item before sending it back so we can assess its condition.

Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We know the drill — you've been meaning to return it, but life gets in the way.

We offer a 90-day return period to give you plenty of time to make that decision.

Please refer to our returns policy for more information.

Can I return my order for a refund?

Sadly, we know that sometimes our products are just not quite the right fit.

You can return anything you order from us for a full refund, provided it is returned within 100 days.

Please note: Not all items are eligible for return. Any exclusions will be clearly stated on product pages and/or at checkout.

All products must be returned in as-new condition, with any tags attached and in the original box.

Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Do I have to pay for returns?

We've got you covered.

All eligible returns within Australia (for both refunds and exchanges) include a free return shipping label, which means no expenses at the post office.

Simply contact our friendly support team and they will help you through the process.

Please note: Not all items are eligible for return. Any exclusions will be clearly stated on product pages and/or at checkout.

How long does it take for my return/exchange to be processed?

We work hard behind the scenes to get products in and out of our fulfilment centres as quickly as possible.

We strongly encourage you to send us a photo of your post office receipt as proof that your return has been lodged.

As soon as we receive this information, we can action your exchange or refund immediately.

If you forget to keep your receipt, we will need to wait until the item arrives back at our warehouse before proceeding.

How long does it take for my refund to be processed?

We're sad to see you go!

Once your refund has been processed, you will receive a confirmation email from us.

After that, it typically takes 2–5 business days for the funds to appear in your account, depending on your bank or payment provider.

If it takes longer than this, we recommend contacting your bank or payment provider (such as Afterpay) directly.

How secure is your payment?

Your privacy and security are our highest priorities.

We use Shopify Payments, which is an extremely secure and highly encrypted payment system designed to protect customers while also holding merchants accountable.

What payment types do you offer?

We accept a variety of payment methods, including:

• Credit Cards (Visa, Mastercard, and American Express)
• Debit Cards that can be used for online transactions
• Google Pay
• Apple Pay

This gives you flexibility to choose the payment method that works best for you.

Do you have payment plan options?

Yes, absolutely!

We offer payment plans through Klarna, allowing customers to spread their purchase across 4 payments.

How do I use a discount code?

Woo, it’s on sale — so you’re basically saving money!

Simply head to the checkout and, on the first page, you'll find a box where you can enter your discount code.

After entering the code, click "Apply" to see your savings before proceeding to the payment page.

Please note:

• Only one discount code can be used per order.
• If you're purchasing multiple bundles and discounts, we recommend placing separate orders.
• Strikethrough prices may already reflect discounts mentioned in the product description.
• Please check promotional emails for details on which products a discount code applies to, as some offers may be limited to specific products.

I forgot to use my discount code!

Made your LumiLift purchase and realized afterwards that you forgot to apply your discount code?

Don't worry — there may still be an opportunity to help.

Simply contact our support team and they will be happy to assist you.

Please note:

• Only one discount code can be used per order.
• If you're purchasing multiple bundles and discounts, we recommend placing separate orders.
• Strikethrough prices may already reflect discounts mentioned in the product description.
• Please check promotional emails for details regarding eligible products and discount conditions.

What currency is the store in?

All pricing on our Australian store is listed in Australian Dollars (AUD).